Team Leader Personal Lines Claims – Windhoek – Old Mutual Namibia

Introduction…

As one of the leading Insurance and Investment companies in Namibia, Old Mutual (Namibia) Limited takes pride passion and commitment in continuous development and improvement of its employees. Be part of a high performance culture in the following position: Team leader Personal Lines Claims

Minimum Requirements…

  • Namibian Citizenship;
  • An Insurance Qualification;
  • At least 5 years Short Term Industry & Claims experience;
  • An assertive self-starter with excellent organizing skills;
  • Good communication, negotiating and presentation skills;
  • Well organized and pays attention to detail;
  • Excellent conflict handling skills;
  • The ability to work under pressure while maintaining excellent client relationships and high service levels; and
  • Must be technical proficient in Old Mutual Short Term Insurance Products.

Job Specification…

  • Accountable for technical decision making within a specific functional area;
  • Manages daily operational (client service and or administrative) delivery within specific functional area;
  • Ensures daily processing complies to all appropriate product, legislative rules, claims policy and requirements;
  • Builds and manages external relationships;
  • Establishes and maintains relationships with Internal stakeholders;
  • Accountable for others’ time task and output quality for periods of up to 3 months;
  • Balances own priorities with directing and motivating others;
  • Coaches and mentors staff;
  • Creates a climate for optimal performance & management of others;
  • Guides and directs staff to achieve operational excellence standards
  • Individually accountable for customer/client service delivery through the claim team;
  • Plans and assigns work over the applicable period;
  • Responsible for day-to-day feedback and review of performance;
  • Able to resolve conflict and manage HR functions and
  • Selects potential staff to sustain customer/client service delivery.

 

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