Store Manager – The Grove Mall – Musica

Introduction

To assist the day to day optimal functioning of the store by servicing and retaining our customers thus supporting the achievement of our strategies and objectives in order to successfully attain our Vision…to be the 1ST CHOICE ENTERTAINMENT EXPERIENCE
Description

Job Knowledge:

  • Retail principles
  • Scheduling
  • Basic IR

Job Related Skills:

  • People management, coaching skills
  • Communication skills
  • Planning and organising skills
  • Decision making skills
  • Basic financial, analytical skills
  • Persuading and conflict management skills
  • Commercial thinking skills
  • Delegation skills

Job Experience:

  • Essential: Minimum 3 years store/retail/hospitality managerial experience
  • Essential: Customer Service experience
  • Essential: Retail sales experience

Education:

  • Essential: Grade 12
  • Desirable: Retail management qualification

Competency Requirements

Essential

  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
  • Leading and Supervising
  • Adhering to Principles and Values
  • Achieving Personal Work Goals and Objectives
  • Planning and Organising
  • Coping with Pressures and Setbacks

 

Profile
  • To deliver the Customer Journey in order to enhance the customer experience within the store
  • To achieve store financial targets and manage expenses in order to increase store profitability
  • To manage stock in order to maintain stock levels and ensure availability to deliver the brand promise
  • To comply with all policies, procedures, administrative, system and reporting requirements to minimise risk to the store
  • To recruit, develop and manage employees in order to deliver the brand promise and maximise store profitability
  • To communicate and liaise with relevant stakeholders in order to achieve the store targets.
  • To develop an understanding of activities and competitors around the store in order to increase sales and maintain a competitive edge

 

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