Senior Tour Consultant / Market Specialist (Windhoek) – Elite Employment

Job Description

Job Requirements:

  • Namibia Citizen / Permanent Residence
  • German language skills an advantage, but not essential
  • Min 3-5 years Tourism experience, preferably with another Tour Operator

Job Duties:

  • Secure business and effectively cost products
  • Understand the market and margin control
  • Build up and maintain agent / supplier relationships
  • Source new products
  • Develop own sales strategy to secure more business through existing and new agents
  • Work closely with the team to achieve goals
  • Quote and design successful, creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests
  • Capture and confirm bookings in our in-house booking system
  • Negotiate with suppliers for better rates, cancellation policies and FOC’s
  • Find new suppliers that offer a good service and better rates
  • Follow up on quotes that have been sent out
  • Successfully run groups / tour series / FIT booking
  • Compile welcome packs itineraries
  • Create co-pilots according to itinerary
  • Handling the 24hour emergency phone
  • Prepare guide documentation and brief guide before travel date
  • Work closely with tour guides whilst on tour
  • Instruct debtors to raise invoice
  • Reconcile supplier invoices for processing
  • Assist debtors clerk with invoicing / collection queries
  • Reconcile tour guide expense sheets on completion of tours / check guide salary invoices
  • Participate in supplier training and workshops
  • Reduce the transaction turnaround time
  • Demonstrate good communication skills and customer care
  • Stay current on events and changes of suppliers / product
  • Travel on “educational” and familiarizations trips

Closing Date: Friday, 05th May 2017