Sales Consultant (Oshakati)

Job Description

Job Requirements:

  • Grade 12 or equivalent
  • 3 years’ experience in a sales environment
  • Have the right aptitude and potential to become a professional sales person
  • Good communication, negotiation and interpersonal skills
  • Valid driver’s license

Closing Date: Tuesday, 28 February 2017

 

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Merchant Acquiring – Sales Support Consultant – Bank Windhoek

Introduction

Provide back-office support for Merchant Acquiring to all Bank Windhoek merchants, branches and internal departments. This will include query resolutions and all related aspects of the job to constantly improve all stakeholder engagements and experiences within the department.

Description

1.     Merchant Acquiring Back-Office Support

  • Perform related tasks or sub-tasks as stipulated by the client or SLA, including, but not limited to:
    • Loading and screening of merchants
    • Transaction screening from Detective and daily settlements and associated action/resolution and implementing corrective measures
    • Processing of Merchant settlement on a daily basis
    • Processing and scrutinizing of Merchant fees and statements
    • Merchant deletions, new merchant setups and amendments to existing merchants as per the prescribe processes
    • Preparing new merchant sign on documents for signoff. This include ITC check and any other related checks that needs to be performed on prospective merchants
    • Act as liaison between the client and technical support in terms of device/system support/change requests
    • Report on related metrics and statistics up the reporting line
    • Device preparation, dispatching and follow up on devices that needs to be send back to Merchant acquiring department
    • Monitor active device list
    • Monitor dormant settlement and fees account and implementing corrective measures
    • Fallback transaction list scrutinizing
    • Stock control of POS devices, G-pads, SIM cards and X-link modems. Must balance with stock register on a daily basis
    • Open items unbanked/Active device monitoring for early inactive merchant monitoring and unbanked devices.
    • Unpaid commission recovery and implement corrective measures to retrieve outstanding funds
    • GRN billing and recovery of the said funds
    • Petrol clearing and recon of office accounts
    • Implement measures to curve revenue losses by scrutinizing  correctness of merchant billing
    • Assisting merchants with day to day transactional and settlement queries
    • Assisting merchant with basic first line support on error codes and device problems
    • Identify risk areas in the department relating to process improvements, financial losses and client impacts.
    • Preparing quotations to new possible clients
    • General administrative duties (filling of merchant agreements, recons filling)
    • Standby for merchant settlements on weekends if needed (if settlement has an error over weekend)
    • Posting of revenue stamps against new merchants signed on.

2.     Innovation

  • Providing input up the reporting line concerning areas where processes can be improved to increase efficiency or reduce risk/losses.

3.     Customer Focus

  • Provide professional customer service to branches, departments and external service providers.

4.     Other duties

  • Perform any other reasonable and lawful duties assigned by the management from time to time

Core Competencies:

  • Planning & Organising
  • Assertive
  • Interpersonal Sensitivity
  • Problem Solving and Analytic
  • Insight/understanding
  • Delivering Results and meeting customer expectations
  • Ability to work well under pressure.
Profile

Experience/Knowledge & Skills

  • At least 3 years general banking experience
  • Adequate knowledge of Banks products and services
  • Adequate knowledge of Banks procedural manuals
  • Adequate knowledge of Point of Sale environment
  • Adequate knowledge of Business Communication
  • Adequate knowledge of Card Association Rules & Regulation
  • Computer literacy essential (Word, Excel)
  • Excellent interpersonal relationship skills

QUALIFICATION

  • Grade 12
  • Diploma or IOB qualification will be an advantage

 

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Guest Relations Manager – Luxury Lodge – Namibia

Kendrick Recruitment are now seeking a Guest Relations Manager for a tranquil lodge based in the heart of the Namibian Desert. We are looking for someone who has a passion for guest services and enjoys the day to day hustle of a guest facing role. We are looking for someone who has proven leadership skills and can encourage and develop the team currently in place. The ability to multi task and co-ordinate day to day operations is also a must. The candidate should have between 3-5 years’ tourism/hospitality experience.

Key Responsibilities:
• Meet and greet all guests, say goodbye to all guests, know all guests by name.

• Understand personal guest needs through interaction

• When required to do so, conduct thorough orientation of new guests on arrival and inform the
kitchen of any dietary requirements, liaise with guides and butlers regarding any special
requests

• Cover all daily and weekly requirements of the Lodge Manager when on leave, especially budget
control and guest delight activities

• When required to do so, assist with room allocation and planning for future bookings well in
advance – read all day sheets thoroughly and plan for any special requests, requirements or
occasions

• Be present at all morning meetings, and conduct the meeting in the absence of the Lodge
Manager

• In co-ordination with other management, host guests at all meals

• Manage check-outs and invoices when Lodge Administrator is on leave or needs assistance.

• Prepare and update operational day sheets when required to do so
The position is offering a salary of NAD12,00 high negotiable

 

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