JO0001023 – Workshop Manager

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JO0001023 – Workshop Manager

Job Duties:

  • Maximizing service, sales and profitability
  • Creating customer confidence and trust in the dealership by means of high quality service
  • Ensure a “fix it right the first time” policy and standard is maintained
  • Monitor and maximize quality standards in the workshop environment
  • Effectively supervising and motivating workshop staff to obtain maximum productivity, efficiency and customer satisfaction
  • Provide efficient and affective internal communication
  • Manage and drive personal and professional development under the workshop staff
  • Target driven, budgeting and maintaining expenses
  • Maintaining daily workshop throughput
  • Managing proper communication between workshop, service advisors and parts to the benefit of the customer
  • Managing vehicle Priority list
  • Oil procedures
  • Managing in house as well as dealer training
  • Managing all warranty procedures to the warranty officer
  • Be available at all times to take the necessary decisions to the benefit of the customer in all situations after hours

Requirements:

  • A minimum of 5 years experience in this position
  • Previous knowledge of the MAN + VW brand will be an advantage
  • Certificate as a qualified diesel technician with advanced technical courses
  • High standard of workmanship is a defiant advantage
  • Demonstrate aptitude for problem solving and ability to determine solution solving to the customers benefit
  • Must possess excellent verbal and written communication skills
  • Valid CE driver’s license is a must
  • Grade 12
  • Namibian citizen
  • Computer literate with a sound knowledge of the Auto – Mate system an advantage

Closing Date: Sunday, 31 January 2016

JO0001023 – Workshop Manager
Lucille Kaizemi

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